Course length: Approximately 30 minutes

This course will cover the basics of reporting and investigation requirements imposed upon furnishers of credit report information under the Fair Credit Reporting Act. Course graduates will be able to recognize and explain FCRA requirements and identify common legal pitfalls of not meeting those requirements.

Course objectives include:
• Explain the purpose of the Fair Credit Reporting Act
• Explain the factors that influence a credit score
• Recognize the major credit reporting agencies and the characteristics of their reports
• Recognize the duties that businesses have toward consumers and their credit information
• Apply FCRA to specific transactions in the mortgage industry

More detailed course information is available at: https://www.icemortgagetechnology.com/education/courses/analyzing-the-fair-credit-reporting-act

Last Updated 08/2019.

Course length: Approximately 35 minutes

Understand the basic requirements of the ability to repay and qualified mortgage rule. This course defines key terms, and explains Ability to Repay (ATR) and which third party documents are used to verify ATR. Additionally, the types of Qualified Mortgages (QMs) and the parameters of each will be addressed.

Course objectives include:
• Define key terms related to Ability to Repay and Qualified Mortgage rule
• Summarize the Ability to Repay (ATR)
• Identify third-party documents used to verify ATR
• Apply the Qualified Mortgage (QM) Rule

More detailed course information is available at: https://www.icemortgagetechnology.com/education/courses/ability-to-repay-and-qualified-mortgage-rule

Last Updated 01/2018.

Course length: Approximately 25 minutes

Providing an overview of the appraisal and valuation process, this course introduces the role of the appraiser, and required qualifications. Students will review what appraisers can and cannot do, and will complete the course with a better understanding of the need for appraiser independence and automated valuation models (AVMs). Examples of fraud as they relate to appraisals and the mortgage industry will also be addressed.

Course objectives include:
• Recognize appraisal licensing and certification agencies
• Identify appraiser qualifications
• Distinguish characteristics of automated valuation models (AVMs)
• Identify appraiser independence requirements
• Define fraud and identify its consequences

More detailed course information is available at: https://www.icemortgagetechnology.com/education/courses/appraisal-procedures

Last Updated 12/2018.

Course length: Approximately 20 minutes

The Consumer Finance Protection Bureau is turning up the heat on unfair, deceptive, and abusive acts and practices (UDAAP) violations. This course examines the elements of UDAAP, and details what can be done to avoid committing UDAAP violations. It addresses the history of why UDAAP regulations are necessary, and the definitions of unfair, deceptive and abusive and the legal applications of each. The course transitions into a practical examination of areas that are UDAAP prone, and suggests UDAAP mitigation techniques. Lastly, guidance on the UDAAP examination process is addressed.

Course objectives include:
• Use Dodd-Frank Act to identify unfair, deceptive, and abusive acts and practices
• Avoid unfair, deceptive and abusive practices
• Pass the UDAAP Examination

More detailed course information is available at: https://www.icemortgagetechnology.com/education/courses/avoiding-udaap-violations

Last Updated 06/2020.

Course length: Approximately 45 minutes

This course will provide you with a greater understanding of the overall mortgage loan process and how loan processors fit into that process. It will also focus on the importance of the Uniform Residential Loan Application (URLA) as a central and vital document. You will gain a greater understanding of key individuals and strategies on communication.

Course objectives include:
• Identify the steps in the mortgage loan process
• Recognize the roles of key people in the loan process
• Explore specific job descriptions and best practices for processors
• Review the Uniform Residential Loan Application
• Discuss the importance of communication

More detailed course information is available at: https://www.icemortgagetechnology.com/education/courses/basics-of-mortgage-processing

Last Updated 06/2019.

Course length: Approximately 20 minutes

Explore the fundamentals of conventional mortgage lending with an overview of conventional loan products, loan programs, and lending guidelines. Review characteristics of adjustable-rate mortgages and how periodic adjustments are calculated. See how Fannie Mae and Freddie Mac fit into conventional mortgage lending, and examine the stages of the loan process.

Course Objectives:

Upon completion of this course, you should be able to:
• Define the characteristics of conventional loans
• List the key lending guidelines set by the Federal Housing Finance Agency (FHFA)
• Describe the roles of Fannie Mae and Freddie Mac in conventional mortgage lending
• Calculate periodic adjustments on an adjustable-rate mortgage
• Summarize the conventional mortgage lending process

More detailed course information is available at: https://www.icemortgagetechnology.com/education/courses/clarifying-conventional-mortgage-lending

Last Updated 08/2019.

Course length: Approximately 30 minutes

The Uniform Residential Loan Application form 1003 must be completed for every mortgage loan application. It is crucial to the process that it is filled out completely and correctly. The information gained at the time of application will set that stage for loan approval by supplying critical borrower information, indicating what additional documentation will be necessary from the borrower, and help to highlight any red flags which may need to be addressed.

Course objectives include:
• Identify information requested in each section of the mortgage application
• Recognize need for supporting documentation

More detailed course information is available at: https://www.icemortgagetechnology.com/education/courses/completing-the-1003-form

Last Updated 05/2017.

Course length: Approximately 40 minutes

Walk through the Uniform Residential Loan Application (URLA) by section for a step-by-step explanation of the fields. The walk-through is a learner driven menu that allows participants to visit sections of interest.

Course objectives include:
• Review each section of the URLA to effectively and accurately complete the form.

More detailed course information is available at: https://www.icemortgagetechnology.com/education/courses/completing-the-uniform-residential-loan-application

Last Updated 06/2020.

Course length: Approximately 25 minutes

Determining Your Role in Fraud Prevention provides mortgage loan originators (MLOs) and mortgage operations personnel with a detailed look at mortgage fraud characteristics, the ways individuals or groups perpetrate fraud in a mortgage transaction, and strategies to detect and reduce mortgage fraud. This course presents an overview of mortgage fraud statistics in the United States, including prevalence, trends, and geographic risk indicators. Learners will cover details of mortgage fraud characteristics, motivators, and common fraud schemes, and the red flags that may indicate the presence of mortgage fraud throughout the loan process, beginning at the point of application. This course explains the MLO’s role in fraud prevention, describes available tools that help combat fraud, and presents strategies for MLOs and operations personnel to protect themselves and their companies. This course is intended for mortgage loan originators and operations personnel who wish to refresh or increase their knowledge of mortgage fraud.

Course objectives include:
• Identify types of mortgage fraud by their key characteristics
• Describe common mortgage fraud schemes
• Explain how to recognize red flags as indicators of mortgage fraud
• List tools and strategies that help you prevent fraud
• Describe your role in protecting your company against mortgage fraud

More detailed course information is available at: https://www.icemortgagetechnology.com/education/courses/determining-your-role-in-fraud-prevention

Last Updated 06/2020.

Course length: Approximately 60 minutes

This course provides participants with a solid foundation for working with Federal Housing Administration (FHA) programs. The course examines basics such as eligibility requirements, maximum loan amounts, occupancy requirements, and mortgage insurance premiums.

Course objectives include:
• Describe the benefits and challenges of FHA loans
• Identify key differences between FHA and conventional loans
• Describe additional FHA criteria
• Explain general FHA programs
• Explain FHA rehabilitation programs (Title 1)
• Explain common FHA niche programs

More detailed course information is available at: https://www.icemortgagetechnology.com/education/courses/discovering-fha-programs

Last Updated 06/2019.

Course length: Approximately 30 minutes

When you know the laws, are familiar with the agencies that oversee banking regulations, and how to avoid risk, you help your colleagues
and financial institution maintain compliance. In this interactive, engaging course, you’ll explore the relationship between state and federal laws in terms of compliance and cover agencies and the
banking-related laws and regulations they enforce. You’ll also find out how laws and regulations can impact bank deposit and lending
operations and why certain policies and procedures exist, and you’ll look at scenarios to determine compliant and noncompliant banking
activities.

Microsoft Edge users: Please ensure your browser is version 44.17763 or later, or use another browser, such as Chrome, Firefox, or Internet Explorer. Otherwise, the course may not function properly.

More detailed course information is available at: https://www.icemortgagetechnology.com/education/courses/essentials-of-bank-compliance

Last Updated: March 2019

Course length: Approximately 30 minutes

It is essential to be familiar with bank compliance and the role compliance has in the day-to-day operations of the financial institution. To be successful, each employee must be familiar with the compliance laws and potential consequences of the bank's non-compliance.

This course highlights the regulators and regulations governing servicing operations, and details the requirements and disclosures for each of the acts.

Course objectives include:
• Identify laws and regulations that affect servicing activities
• Describe the relationship between state law and federal law in terms of compliance
• List regulatory entities and which servicing-related laws or regulations they enforce
• Explain the effects of RESPA requirements on servicing activities
• Describe the disclosures required under FCRA

More detailed course information is available at: https://www.icemortgagetechnology.com/education/courses/essentials-of-bank-compliance-for-mortgage-servicing

Last Updated 12/2018.

Course length: Approximately 25 minutes

This course walks the learner through the ethical decision-making process and details that influence ethical decisions. It also highlights the laws that apply to ethics in business, and it addresses the effect of laws and regulations on ethical decision making. Finally, the course offers opportunities to look at various mortgage lending scenarios and provides opportunities to apply ethical concepts and decision-making skills.

Course objectives include:
• Define the concept of ethics
• Identify factors that influence ethical decisions
• Describe the effect of laws and regulations on ethical decision making
• Demonstrate the ability to apply ethical decision-making skills in mortgage lending scenarios

More detailed course information is available at: https://www.icemortgagetechnology.com/education/courses/ethical-practices-in-mortgage-lending

Last Updated 8/2019.

Course length: Approximately 45 minutes

Providing students with the tools needed to maintain compliance with the Equal Credit Opportunity Act, the course will describe the impact that ECOA has on the mortgage lending industry and will explain ECOA specific restrictions and prohibitions.

Additionally, the course identifies a lender’s responsibilities under ECOA to ensure compliance and outline methods that lenders can use to avoid risk of violation. The course includes a variety of learning activities, real-life examples and scenarios designed for students to apply their knowledge of ECOA.

Course objectives include:
• Perform their work in a way that is compliant with ECOA
• Recognize the impact that ECOA has on the mortgage industry
• Identify the responsibilities of lenders under ECOA
• Explain ECOA’s specific restrictions and prohibitions
• Distinguish between an inquiry and an ECOA application
• Identify the notification requirements when a credit application has been taken

More detailed course information is available at: https://www.icemortgagetechnology.com/education/courses/evaluating-the-equal-credit-opportunity-act

Last Updated 11/2019.

Course length: Approximately 38 minutes

Review how the USA PATRIOT Act has significantly impacted the finance industry, mainly through changes to the Bank Secrecy Act and money laundering laws, as well as financial privacy and credit reporting. In addition, this course outlines how a compliance program should address USA PATRIOT Act requirements and risk assessment strategies.

Course objectives include:
• Recognize the purpose and scope of the USA PATRIOT Act
• Define how the Act amended the Bank Secrecy Act and anti-money laundering laws
• Identify how the Act impacted financial privacy and credit reporting
• List compliance procedures required by the Act

More detailed course information is available at: https://www.icemortgagetechnology.com/education/courses/examining-the-usa-patriot-act

Last Updated 12/2018.

Course length: Approximately 45 minutes

This course is intended to provide you with an understanding of the role of loan modifications and the
value a loan modification can bring to distressed homeowners. To serve our clients' best interests, we need to evaluate loan modification results and help counsel homeowners on fraudulent loan modification
scams. In conjunction with our learning objectives, we will also share with you the role loan modifications play within the mortgage lending industry and how they apply to various borrower circumstances.

Course objectives include:
• Define loan modification
• List loan modification factors
• Explain loan modification eligibility factors
• Summarize the Flex loan modification process
• Describe the characteristics of fraudulent loan modification scams

More detailed course information is available at: https://www.icemortgagetechnology.com/education/courses/explaining-loan-modifications

Last Updated 04/2019.

Course length: Approximately 30 minutes

Get set with the tools needed to maintain compliance with the FACT Act Red Flags Rule. This course includes information on the requirements of the FACT Act Red Flags Identity Theft Program. Providing information on detecting and responding to red flags, the course includes learning activities designed for students to demonstrate their knowledge of detecting and responding to red flags.

Course objectives include:
• Identify types of identity theft red flags
• Detect the occurrence of the red flags
• Respond appropriately to the detected red flags
• Offer preventative measures

More detailed course information is available at: https://www.icemortgagetechnology.com/education/courses/fact-act-getting-to-know-the-red-flags-rule

Last Updated 03/2018.

This course addresses fair lending laws, concepts and issues in fair lending, regulators and how they address and enforce lending laws, and how regulatory examiners conduct examinations of financial institutions. It also covers best practices to implement policies and procedures to maintain compliance and how to manage and ensure compliance in a lending business. This course is intended for lending professionals, including mortgage loan originators, department, operations, and organization managers, and any other professional in mortgage lending-related operations who wants to learn about or refresh knowledge of fair lending laws and business practices that help eliminate violations and ensure compliance.

More detailed course information is available at: https://www.icemortgagetechnology.com/education/courses/fair-lending-compliance-overview

Last Updated 06/2020.

In this class, we look at FHA foreclosure guidelines for both monetary and non-monetary defaults. We discuss exceptions, notifications, timelines, prohibitions, and introduce property preservation and protection expectations.

In this class, we discuss the purpose of collection efforts and the importance of addressing situations individually and as soon as possible. We will walk through common causes of default and learn about the importance of qualified staff to evaluate delinquent accounts.

All while keeping in mind, the main purpose of all collection efforts is to bring a delinquent mortgage current as quickly as possible, to avoid foreclosures where possible, and to minimize losses, both for the lender and for HUD.

In Part I of the Loss Mitigation course, we cover expectations for servicers and their staff to review each loan in default to determine which available foreclosure avoidance strategy is appropriate. We will address FHA’s expectations for maintaining and completing the loss mitigation review process.

HUD expects lenders to utilize loss mitigation measures whenever appropriate. For some borrowers, a temporary forbearance will cure the problem, and, for others, a permanent modification is necessary.

In the Loss Mitigation Part II course, we continue the discussion about home retention and review non-home retention options offered by FHA.

Home retention options will focus on the FHA-HAMP loss mitigation program and the availability of a Loss Mitigation Assumption.

Finally, we will review the non-home retention options:
o Pre-foreclosure Sales
o Deed-in-Lieu of Foreclosure

The course begins with a review of procedures for bidding and payment of claims under the Claims Without Conveyance of Title program. Next, we review a mortgagee’s responsibility for taking reasonable actions to protect the value of the collateral property until title can be conveyed to HUD.

We will also review requirements for Presidentially Declared Major Disaster Areas and how that impacts servicing processes and procedures. Whenever the President declares a major disaster, the mortgagee may be required to implement servicing related procedures for the eligible designated area. This course describes the process for servicing impacted borrowers.

The class begins with an explanation and calculations for FHA mortgage insurance and the lenders responsibility to remit MIP in a timely fashion, introducing students to the various FHA technologies and their uses. Next, we turn to HUD policies and procedures specific to FHA loan servicing, covering payment application and late charge assessments. Lastly, we discuss delinquency and default counseling for borrowers who are delinquent or in default to enhance the likelihood of successfully bringing their account current.

In this course, our focus continues in the servicing of FHA mortgage loans, and we review claim processing, escrow account administration, and servicing adjustable-rate mortgages.
As a servicer, you have duties and obligations determined by loan type, payment status, and day-to-day loan management. Some functions are performed daily and have become routine, while others present as circumstances dictate. Not every loan will undergo claims processing, so it’s important to review steps and requirements to avoid headaches and problems down the road.

In this course, we discuss the Tier Ranking System that has been created and established to quantify a servicer’s performance in complying with HUD/FHA delinquent servicing policies and requirements.

Quality control program standards ensure that FHA operations and loan administration follow all applicable requirements established by HUD.

Course length: Approximately 43 minutes

Compliance with RESPA requirements is important in how you do business, as these requirements exist in all states. This course is designed to provide you with the tools required for compliance with RESPA. RESPA covers loans secured with a mortgage placed on a one-to-four family residential property. These include most purchase loans, assumptions, refinances, property improvement loans, and equity lines of credit. It is critical to those in any aspect of the mortgage industry to ensure compliance with these and other laws.

Course objectives include:
• Define RESPA coverage and key terms
• Explain initial RESPA disclosure requirements
• Explore interim, closing, and post-closing disclosure requirements
• List prohibited practices, penalties and enforcement

More detailed course information is available at: https://www.icemortgagetechnology.com/education/courses/fulfilling-respa-requirements

Last Updated 06/2019.

Course length: Approximately 45 minutes

Offering a starting point of concepts and practices that govern mortgage lending institutions, this is not an all-inclusive class or how-to guide from which to practice mortgage lending. The class presents fundamental mortgage processes from the lender and borrower perspectives and the factors that create either a successful or risky loan transaction.

Course objectives include:
• Describe the mortgage loan origination process
• Explain the impact of mortgage-related laws on the lending process
• List mortgage loan types and products
• Describe the underwriter’s role in the lending process
• Describe the closing and post-closing processes

More detailed course information is available at: https://www.icemortgagetechnology.com/education/courses/fundamentals-of-mortgage-lending

Last Updated 04/2018.

Course length: Approximately 35 minutes

Covering the basics of the Truth in Lending Act (TILA) for closed-end mortgage loans. Upon completion of this class, you will understand which Truth in Lending Act disclosures apply in differing transactions and which situations may require additional consideration for disclosure.

Course objectives include:
• Define key TILA disclosure terms
• Describe the form and timing of Truth in Lending Act disclosures
• Identify high-cost mortgage loans (Section 32)
• Explain the requirements for subsequent disclosures
• Explain correction of errors and consequences of non-compliance

More detailed course information is available at: https://www.icemortgagetechnology.com/education/courses/getting-to-know-the-truth-in-lending-act

Last Updated 05/2019.

Course length: Approximately 30 minutes

Examine the requirements placed on lenders and servicers of mortgage loans regarding cancelation of private mortgage insurance (PMI) through examination of the purpose and scope of the Homeowners Protection Act (HPA). The course will distinguish between the requirements for conforming and non-conforming mortgages, high risk and non-high risk mortgages, and adjustable rate and fixed rate mortgages regarding PMI cancellation options and PMI disclosure requirements.

Course objectives include:
• List options for removing borrower-paid PMI
• Distinguish between Fannie Mae/Freddie Mac high risk loans and lender-defined high risk loans
• Identify differences in disclosures for an adjustable rate mortgage and a fixed rate mortgage
• Identify the timeframes for the required disclosures
• Recognize termination options for lender-paid PMI
• Discuss CFPB Examination Considerations relating to HPA

More detailed course information is available at: https://www.icemortgagetechnology.com/education/courses/homeowners-protection-act-hpa

Last Updated 12/2018.

Course length: Approximately 30 minutes

This course will provide a practical overview of the red flags for identification of money laundering, the many reporting requirements in the BSA and key elements of an effective anti-money laundering compliance program.

Course objectives include:
• Recognize the Basics of Money Laundering
• Detect Money Laundering in Depository Transactions
• Detect Money Laundering in Mortgage Transactions
• Identify BSA Reporting Requirements

More detailed course information is available at: https://www.icemortgagetechnology.com/education/courses/implementing-the-anti-money-laundering-rules-of-the-bank-secrecy-act

Last Updated 06/2020.

Course length: Approximately 22 minutes

This course introduces the learner to the concept of Compliance Management Systems, explaining what they are and what they are supposed to do. We cover the various components of a good compliance management system and how they help a mortgage lender manage risk. The course explains the CFPB’s general expectation for lenders to maintain a compliance management system.

Course objectives include:
• Discuss how a compliance management system supports a risk management strategy
• Explain the CMS components that work at a strategic level
• Explain the CMS components that track day-to-day operations

More detailed course information is available at: https://www.icemortgagetechnology.com/education/courses/introduction-to-compliance-management-systems

Last Updated 03/2019.

The FHA loan program remains one of HUD's most popular financing options for home buyers, especially first-time home buyers. In this course we introduce HUD standards for lender approval, responsibilities for servicers, adequate servicing facilities, communicating with HUD, and expectations for a quality control plan.

Course length: Approximately 30 minutes

This course covers the development of U.S. mortgage lending through the twentieth century to the present at an introductory level. It explains how mortgage-related federal agencies shaped its present-day environment and led to the development of the Consumer Financial Protection Bureau (CFPB). The course describes the purpose and details the functions of the CFPB and explains where to locate CFBP publications and resources.

Course objectives include:
• Summarize the evolution of the mortgage industry from the 1920s to the present
• Explain how the creation of mortgage-related federal agencies changed the mortgage lending environment
• Describe the origin of the CFPB
• Explain the functions of the CFPB
• Locate various CFBP publications and resources

More detailed course information is available at: https://www.icemortgagetechnology.com/education/courses/introducing-the-cfpb-dodd-frank

Last Updated 11/2018.

Course length: Approximately 30 minutes

We begin by addressing some basic topics about vendors, including who they are and what services they provide. We then look at the regulations and regulatory agencies concerned directly with the use of vendors and service providers. Next reviewing the risks associated with utilizing vendors, the course progresses into vendor management techniques. The course covers the pre-contract processes of risk assessment and due diligence.

Course objectives include:
• Define the role of vendors in the mortgage loan origination and servicing processes
• Explore the regulatory landscape of vendor management oversight
• Identify the risks associated with utilizing vendors
• Understand vendor management roles and responsibilities

More detailed course information is available at: https://www.icemortgagetechnology.com/education/courses/introduction-to-vendor-management

Last Updated 11/2018.

Course length: Approximately 20 minutes

This course provides a high-level overview of important aspects of information and Internet security of which learners should be aware. Learners will be presented with examples of current issues, and best practices to help avoid or mitigate risks encountered.

This course is intended for mortgage lending institution managers and policy writers, loan originators, mortgage brokers, underwriters, processors, and credit reviewers.

Course objectives include:
* Explain the necessity of protecting personal and company information from unauthorized access.
* Identify the consequences of failing to follow information security regulations and practices.
* Demonstrate how you can help keep your company’s network and data safe when presented with online or offline security threats.
* Categorize acceptable and unacceptable use of company resources and equipment.

More detailed course information is available at: https://www.icemortgagetechnology.com/education/courses/key-to-information-security

Last Updated 09/2019.

Course length: Approximately 30 minutes

Mitigating Potential Fraud in Your Organization provides managers with a detailed look at mortgage fraud characteristics, the ways individuals or groups perpetrate fraud in a mortgage transaction, and strategies for MLOs to detect and reduce mortgage fraud. This course presents an overview of mortgage fraud statistics in the United States, including prevalence, trends, and geographic risk indicators. Learners will cover details of mortgage fraud characteristics, fraud motivators, and common fraud schemes. This course also covers fraud reporting requirements as dictated by law, including when and how to file reports through a Suspicious Activity Report (SAR), and the laws that affect controls and compliance measures that lenders and loan origination organizations must have in place. Finally, this course presents tools and strategies that managers can implement to prevent fraud, along with best practices to manage risk in their organizations.

Course objectives include:
• List key characteristics of mortgage fraud
• Describe common mortgage fraud schemes
• List the requirements for reporting mortgage fraud
• Summarize the process for reporting mortgage fraud
• Explain strategies to manage fraud risks

More detailed course information is available at: https://www.icemortgagetechnology.com/education/courses/mitigating-potential-fraud-in-your-organization

Last Updated 09/2019.

Course length: Approximately 31 minutes

This course focuses on Home Mortgage Disclosure Act (HMDA) data collection and reporting. Despite renewed focus on mortgage compliance and fair lending practices, violations of the Home Mortgage Disclosure Act (HMDA) remain a common occurrence. Though HMDA violations are most often related to data reporting errors, fines and other penalties may still be imposed if errors are frequent and recurring. You will learn about the requirements guiding data collection and the requirements for reporting that data annually, as well as the requirements for disclosing that data.

This course is intended for ...
• Loan Originators
• Compliance Officers
• Branch Managers
• Operations Managers

More detailed course information is available at: https://www.icemortgagetechnology.com/education/courses/the-practical-application-of-hmda

Course length: Approximately 45 minutes

This course covers updates to some critical regulatory requirements that dictate preparation of the Closing Disclosure, including laws in effect as of 2018. The course walks the learner through each section of the form and explains in detail how to correctly enter information. It also addresses some common transactional differences for which the form requires alternate information. At the end of the course, the learner will be able to explain the legal requirements of the Closing Disclosure, describe the contents of each section, and identify fields and sections that can change.

Course objectives include:
• Explain the regulations and legal requirements of the Closing Disclosure
• Identify the requirements for the fields on each page of the Closing Disclosure
• Explain conditions under which the document requires alternate information

More detailed course information is available at: https://www.icemortgagetechnology.com/education/courses/preparing-the-closing-disclosure

Last Updated 09/2018.

Course length: Approximately 45 minutes

Addressing the preparation of the Loan Estimate and answers some of the common and situational questions regarding the Loan Estimate, this course identifies the requirements of the fields on the Loan Estimate while simultaneously exploring similarities and differences between the Closing Disclosure and the Loan Estimate so that students will learn how these two forms are related.

Course objectives include:
• Recognize the requirements for disclosure and reissuance
• Identify the requirements for the fields on each page of the Loan Estimate

More detailed course information is available at: https://www.icemortgagetechnology.com/education/courses/preparing-the-loan-estimate

Last Updated 09/2018.

Course length: Approximately 35 minutes

This course provides the basics of privacy only as privacy laws apply to mortgage lending. It covers primarily the Gramm-Leach-Bliley Act (GLB Act) but also explains the Fair Credit Reporting Act, the Fair and Accurate Credit Transaction Act (FACT Act), the Privacy Act of 1974, and the Right to Financial Privacy Act. Additionally, the course highlights the lender's obligation for consumer's financial privacy and safeguarding requirements as well as other privacy-related issues in mortgage lending. Furthermore, required disclosures under privacy laws will be discussed as well as lender liability under the laws.

Course objectives include:
• Distinguish between public and non-public information
• Determine what information may be shared with affiliates in regards to customer notification requirements
• Apply consumer reports privacy requirements to a mortgage transaction scenario
• Utilize best practices for safeguarding consumer information

More detailed course information is available at: https://www.icemortgagetechnology.com/education/courses/privacy-in-mortgage-lending

Last Updated 06/2020.

Course length: Approximately 40 minutes

There is a lot of information packed into one credit report that is key in qualifying borrowers for loan products. This course provides a foundational knowledge of processing and underwriting credit, and will help unravel the wealth of information contained in credit reports as well as provide a methodology for reconciling credit and handling credit problems that may be uncovered in analysis.

Course objectives include:
• Recognize the characteristics of a credit report
• Handle identity and fraud alerts correctly
• Identify the steps in reconciling a credit report
• Handle credit problems correctly
• Identify the characteristics of nontraditional credit
• Differentiate the factors of credit risk analysis

More detailed course information is available at: https://www.icemortgagetechnology.com/education/courses/processing-and-underwriting-credit

Last Updated 12/2018.

Course length: Approximately 60 minutes

Review a basic education of the income and asset documentation and underwriting requirements of a conforming residential mortgage loan, as well as provide tips on preparing a quality loan for submission to underwriting.

Course objectives include:
• Identify risk factors of a mortgage loan
• Demonstrate balancing of risk
• Identify employment documentation requirements
• Explain basic calculations for processing
• Recognize documentation requirements and acceptable sources of funds

More detailed course information is available at: https://www.icemortgagetechnology.com/education/courses/processing-income-and-assets

Last Updated 09/2017.

Course length: Approximately 38 minutes

The Recognizing Financial Exploitation of Elders course will provide learners the knowledge to indemnity threats and impacts of elder abuse to better advocate for senior customers.

Course objectives include:
• Define elder abuse
• Recognize how financial exploitation impacts the financial industry
• List red flags that may indicate financial exploitation
• Demonstrate how to report potential abuse

More detailed course information is available at: https://www.icemortgagetechnology.com/education/courses/recognizing-financial-exploitation-of-elders

Last Updated 09/2019.

Course length: Approximately 16 minutes

The Recognizing the Impact of the SAFE Act of 2008 course explains how the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) established the authority to create the Nationwide Multistate Licensing System and Registry (NMLS). This course explains key concepts of state licensing and federal registration.

Course objectives include:
• Review the purpose for the Secure and Fair Enforcement for Mortgage Licensing Act (S.A.F.E. Act)
• Summarize the role of the Nationwide Multistate Licensing System and Registry (NMLS)
• List minimum licensing requirements for mortgage loan originators (MLOs)
• Explain state licensing authority

More detailed course information is available at: https://www.icemortgagetechnology.com/education/courses/recognizing-the-impact-of-the-safe-act-of-2008

Last Updated 06/2019.

Course length: Approximately 60 minutes

The regulatory climate for mortgage lenders is always evolving. This course will provide you with the information you need to ensure you are in compliance with the federal laws governing mortgage lending.

Course objectives include:
• Define the laws governing integrity, privacy, customer relationships, and fair treatment in residential mortgage lending
• Describe the requirements of each law governing residential mortgage lending
• Identify the RESPA disclosures required at application on a residential mortgage loan
• Identify the disclosures required for non-TRID and adjustable-rate mortgage (ARM) loans
• Explain the role of regulators in compliance

More detailed course information is available at: https://www.icemortgagetechnology.com/education/courses/regulatory-compliance-for-mortgage-lenders

Last Updated 05/2018.

Course length: Approximately 45 minutes

A mortgage processor plays an important part in a company’s ability to stay in compliance with federal and state regulations. A processor is usually the first person to see the quality of the application and can have a significant impact on monitoring compliance on the customer’s behalf. This course will provide you with information you need to help you maintain compliance with the law as you process loan files. It will also provide you with tips and best practices so that you can provide the service to your customers that they deserve.

Course objectives include:
• Define a credit application
• Identify disclosures needed at and after application
• Recognize the requirements of the Equal Credit Opportunity Act
• Identify the requirements for flood insurance
• Distinguish best practices to safeguard customers' rights

More detailed course information is available at: https://www.icemortgagetechnology.com/education/courses/regulatory-compliance-for-processors

Last Updated 07/2018.

Course length: Approximately 35 minutes

Reviewing Debt Collection Practices focuses on the need of the industry to not only be able to identify and define the purpose of the Fair Debt Collection Practices Act (FDCPA), but how the Act impacts and shapes both collection and loss mitigation across many financial arenas, including the mortgage lending industry. In addition, the course explores the impact the Service-members Civil Relief Act has on the debt collection process and the provisions in place to protect military members during active duty.

Course objectives include:
• Identify the consumer protections in the FDCPA
• Explain how the FDCPA imposes responsibility on debt collectors
• Recognize how the SCRA affects debt collection procedures
• Identify liability under debt collection laws


More detailed course information is available at: https://www.icemortgagetechnology.com/education/courses/reviewing-debt-collection-practices

Last Updated 12/2018.

Course length: Approximately 30 minutes

This course will provide you the knowledge to successfully review residential sales contracts. Concepts that will be covered include elements of the contract, provisions specific to real estate contracts, addendums that may be added, and issues with the contract that may cause problems.

Course objectives include:
• Define key terms and definitions
• Identify essential elements and contract process
• Explain provisions in the contract
• Identify potential issues

More detailed course information is available at: https://www.icemortgagetechnology.com/education/courses/reviewing-the-residential-sales-contract

Last Updated 06/2019.

Course length: Approximately 27 minutes

Immerse yourself in this succinct learner-driven course focusing on the Uniform Residential Appraisal Report (URAR) for single family properties. This course will help clarify general standards and help you recognize key aspects of the URAR as they relate to the mortgage loan file. The course explains how approaches to value are applied to help the appraiser and report reader come to reconcile the value of a property.

This course is intended for processors, underwriters, mortgage loan originators and anyone wanting to learn more about the Uniform Residential Appraisal Report.

Course objectives include:
• Evaluate key components of the Uniform Residential Appraisal Report (URAR) to determine whether sufficient and appropriate value of the property supports the mortgage transaction
• Analyze information from the appraisal to corroborate and support loan file data

More detailed course information is available at: https://www.icemortgagetechnology.com/education/courses/reviewing-the-uniform-residential-appraisal-report

Last Updated 09/2019.

Course length: Approximately 29 minutes

The Servicemembers Civil Relief Act outlines provisions for protections and debt collection practices as they pertain to active duty servicemembers. Therefore, it is important for debt servicers, debt collectors, and lenders to know how the various laws governing debt collection apply.

This course is intended for anyone who wants a better understanding the Servicemember Civil Relief Act and how it impacts their day-to-day job.

Course objectives include:
• Summarize the history and purpose of the SCRA
• Describe protections for servicemembers in the SCRA
• Relate how the SCRA affects debt collection procedures
• Understand liability under debt collection laws

More detailed course information is available at: https://www.icemortgagetechnology.com/education/courses/servicemembers-civil-relief-act

Last Updated 09/2019.

Course length: Approximately 30 minutes

This course covers how to use social media and advertising legally and appropriately in a mortgage lending environment. It details the disclosure requirements for social media sites and advertisements, including licensure, business name and location, and federal regulations concerning use and placement of law-related logos. The course addresses risks of social media use, including data and brand protection. Learners view several scenarios concerning use of social media and advertising and learn strategies for handling interactions with the public. The course also addresses legal and appropriate use of advertising materials, related laws, and how they affect social media and advertising in a lending environment.

Course objectives include:
• Identify appropriate social media interactions in a mortgage lending environment
• Describe the components of compliant marketing and advertising materials
• Explain the impact of laws and regulations on social media use and advertising communications in mortgage lending

More detailed course information is available at: https://www.icemortgagetechnology.com/education/courses/social-media-and-advertising-in-mortgage-lending

Last Updated 11/2018.

Course length: Approximately 15 minutes

You will walk through the changes to the URLA by section for a step-by-step explanation of the updates, providing you the information needed to help your customers provide all the necessary information to submit an accurate and complete application.

More detailed course information is available at: https://www.icemortgagetechnology.com/education/courses/the-new-urla-whats-different

Last Updated. 06/2020.

The popularity of adjustable-rate mortgage (ARM) products typically rises and falls with interest rates. Designed for mortgage professionals, this course goes beyond the surface to empower participants with a nuanced understanding of ARMs. This course considers the benefits and practical considerations for borrowers interested in a residential adjustable-rate mortgage loan.