Some situations that push ethical boundaries are obvious-others less so. This course will challenge students to assess ethical scenarios, create their own personal code of ethics statement, and introduces a model to help them to respond appropriately when faced with an ethics dilemma.

Duration: Approximately 20 min

Objectives
After you complete this course, you will be able to:
• Explain what business ethics means to you and to your organization
• Contribute to the creation of an ethical workplace culture
• Respond appropriately when faced with an ethics violation

Coaching is an on-going, one-on-one activity between managers and employees that’s intended to boost performance and drive success. This course will provide students with a model to use to coach others, and offer strategies to avoid coaching mistakes.

Duration: Approximately 20 min

Objectives
After you complete this course, you will be able to:
• Define coaching
• Use the ACE model to coach others
• Avoid coaching mistakes

Effective communication takes commitment and practice. In this course, students will review a variety of communication mediums, and prepare to communicate effectively. Examples and practice activities include reading body language indicators, and addressing common barriers to communication.

Duration: Approximately 20 min

Objectives
After you complete this course, you will be able to:
• Define effective communication
• Reap the benefits of effective communication
• Prepare to communicate effectively
• Avoid communication issues

Interpersonal conflict is a natural outcome of people working together. Contrasting work styles or simple personality differences can escalate a minor irritation into an office altercation with far-reaching, negative ripple effects. Left unchecked, this negativity can have costly consequences in lost productivity and increased employee turn-over, or potentially even escalate out of control. This course will teach your employees how to CATCH interpersonal conflict early and manage it long before it gets out of hand.

Duration: Approximately 25 min

Objectives
After you complete this course, you will be able to:
• Define conflict
• Describe the results of unresolved conflict
• Understand how to CATCH conflict

Traditional problem solving techniques can stifle creativity and limit input to only the most outspoken or highest ranking team members. As Albert Einstein said, “We can’t solve problems by using the same kind of thinking we used when we created them.” If your organization values out of the box thinking, this course is for you.
Duration: Approximately 30 min

Objectives
After you complete this course, you will be able to:
• Compare and contrast traditional and creative problem solving techniques
• Identify steps to creatively solve a problem
• Apply facilitation and evaluation techniques that lead to a creative solution

Today’s connected consumers are quick to make choices and use their voices - and customer opinions, good or bad, spread like wildfire via social media. Anything less than ‘WOW’ customer service puts your business at risk. Is it true that “the customer is always right?” What happens when they are clearly not?

Duration: Approximately 20 min

Objectives
After you complete this course, you will be able to:
• Define customer service
• Describe how to WOW customers
• Use the AIM approach to handle difficult customers

Managing dissatisfied or angry customers is never comfortable. Heated exchanges can escalate quickly. This course gives frontline employees strategies for recognizing a difficult customer and regulating their initial emotional response. The end goal: increase trust and earn customer loyalty.

Duration: Approximately 25 min

Objectives
After you complete this course, you will be able to:
• Explain the importance of engaging with a difficult customer
• Describe traits exhibited by a difficult customer
• Practice the AIM model to manage a difficult customer

Most of us would agree strong Interpersonal Skills are crucial to building harmonious relationships at work and at home. When pressed, however, most employees have a hard time describing exactly what interpersonal skills are - or recognizing when they might need help improving their own.

Duration: Approximately 20 min

Objectives
After you complete this course, you will be able to:
• Define interpersonal skills
• Utilize tools to improve your interpersonal skills
• Ask for feedback from others and connect with a mentor

Workplace meetings are the best way to communicate to all stakeholders. Done well, meetings keep projects on track and move business agendas forward. But poorly planned, unstructured meetings can waste time and actually prevent more important work from getting done.

Duration: Approximately 20 min

Objectives
After you complete this course, you will be able to:
• Define a SMART meeting objective
• Prepare a comprehensive and realistic meeting agenda
• Describe the elements of an effective meeting

Moving deadlines, establishing budget targets, appeasing an angry co-worker or dissatisfied customer – every work day has the potential to present a critical negotiation point. Do your employees know how to prepare and lead a successful negotiation? The PEACE model offers a straightforward approach that builds confidence and leads to more mutually satisfying, win/win outcomes.

Duration: Approximately 20 min
Objectives
After you complete this course, you will be able to:
• Understand the power of negotiating for agreement, not conflict
• Use the PEACE model to approach negotiation
• Avoid negotiation mistakes

A professional may be called on at any time to give a presentation. Whether it’s introducing a proposal to the C-Suite, facilitating team training, or even leading a conference session or customer-facing webinar, professional presentation skills are an important component of career development.

Duration: Approximately 20 min
Objectives
After you complete this course, you will be able to:
• Create more compelling presentations
• Maintain a positive presentation mindset
• Apply strategies to recover when presentation problems occur

Stress isn’t just a personal issue; it’s also a personnel issue. Unmanaged stress has a negative impact on personal relationships, work performance, absenteeism, and health.

Duration: Approximately 20 min

Objectives
After you complete this course, you will be able to:
• Define stress
• Identify types of chronic and acute stress
• List your personal stress triggers
• Describe the negative impacts of stress in a person’s life
• Discuss various lifestyle changes and behaviors that can help to minimize stress
• Explain your personal plan for reducing stress and its impact in your life

The old adage states that “time is money,” and neither are a resource to be squandered. Disorganized work introduces unnecessary stress and waste to an already hectic work environment.

Duration: Approximately 20 min
Objectives
After you complete this course, you will be able to:
• Define time management
• Use the 3 Ps to manage time
• Describe ways to address time management issues

Employees with lives out of balance are at greater risk for burnout, disengagement, and absenteeism. There’s no secret formula for balancing the demands of work with those of home and family life. Work-life balance can only be accomplished through clarity in personal purpose and priorities.

Duration: Approximately 20 min
Objectives
After you complete this course, you will be able to:
• Explain what work-life balance looks like in your life
• Recognize the signs that your life is out of balance
• Find personal solutions to create more balance

Training is the answer to avoiding workplace harassment. With plenty of relevant, industry-related examples to review, this course provides a framework to educate managers and employees to recognize and mitigate situations that could be construed as harassment.

Duration: Approximately 25 min

Objectives
After you complete this course, you will be able to:
• Recognize and identify workplace harassment
• Explain why it is important to create a harassment-free workplace
• Formulate a strategy, using the REAP model, when faced with harassment