Soft Skills: Customer Service

Soft Skills: Customer Service

Soft Skills: Customer Service

Today’s connected consumers are quick to make choices and use their voices - and customer opinions, good or bad, spread like wildfire via social media. Anything less than ‘WOW’ customer service puts your business at risk. Is it true that “the customer is always right?” What happens when they are clearly not?

Duration: Approximately 20 min

After you complete this course, you will be able to:
• Define customer service
• Describe how to WOW customers
• Use the AIM approach to handle difficult customers

Price: $60.00

If purchasing for another user, select Enroll Later from the enrollment options above.

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AMEX, MC, VISA and Discover

Visa, MasterCard, and American Express

Refund Policy

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