Today’s connected consumers are quick to make choices and use their voices - and customer opinions, good or bad, spread like wildfire via social media. Anything less than ‘WOW’ customer service puts your business at risk. Is it true that “the customer is always right?” What happens when they are clearly not?

Duration: Approximately 20 min

Objectives
After you complete this course, you will be able to:
• Define customer service
• Describe how to WOW customers
• Use the AIM approach to handle difficult customers