Interpersonal conflict is a natural outcome of people working together. Contrasting work styles or simple personality differences can escalate a minor irritation into an office altercation with far-reaching, negative ripple effects. Left unchecked, this negativity can have costly consequences in lost productivity and increased employee turn-over, or potentially even escalate out of control. This course will teach your employees how to CATCH interpersonal conflict early and manage it long before it gets out of hand.
Duration: Approximately 25 min
After you complete this course, you will be able to:
• Define conflict
• Describe the results of unresolved conflict
• Understand how to CATCH conflict
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