Get the support you need, purchase blocks of hours and make sure your team is covered. ICE Mortgage Technology will typically reach out within one business day to get started. - Highly skilled ICE Mortgage Technology Consultants with experienced Encompass Administrator expert capabilities - Provide customer assistance within Encompass, could include special projects or punch-list related items - Help enable, coach, mentor, and problem-solve with your local System Administrator one-on-one so they can achieve their best - Scope can include Business As Usual (BAU) activities or specific tasks/initiatives All hours are remote, and must be consumed within 45 days of date purchased effective 1/1/2020. We are working to update our product literature to reflect this new policy. ICE Mortgage Technology does not guarantee that any project will be completed within the number of Customer Directed Hours purchased by Customer. Please contact your Relationship Manager for support hours greater than our available blocks.