This policy provides clear guidance for quality control requirements associated with loan servicing. With strong references to servicing guidance provided by applicable agencies (Freddie Mac, Fannie Mae, FHA/HUD, VA, RHS, etc.), this policy manual is designed to address the goals and expectations of quality control measures based on the type of loans being serviced. In addition, this document includes guidance for managing subservicers. We recommend a supporting policy for Vendor Management to round out your policy coverage if subservicing is applicable to your business model.
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